General Terms and Conditions

Version effective as of 1 October 2025

1. Purpose

These General Terms and Conditions of Sale (“GTCs”) set out the terms and conditions under which Médi-Productions (the “Service Provider”) supplies professional clients with communication services intended for veterinary clinics.
Any order placed constitutes the Client’s unconditional acceptance of these GTCs, which prevail over any other document unless expressly agreed otherwise in writing by the Service Provider.

2. Description of services

The Service Provider offers digital communication services, including in particular:

Provision and activation of the licences and services subscribed to at the time of the commitment,
Dispatch and troubleshooting of Players (VisioCare Box) where the VisioCare Streaming TV service has been subscribed,
Training and ongoing support for member clinics.

The exact services subscribed are specified in the commercial contract or quotation signed by the Client, which forms an integral part of these GTCs.

3. Term of the contract and commitment

The contract is entered into for a fixed term of thirty-six (36) months from the date of signature.
The contract is irrevocable for the duration of the commitment.

At the end of the initial 36-month period, the contract may be:

automatically renewed for a further 3 years, in the absence of a prior agreement otherwise between the parties, at the price conditions in force for the same services at the time of renewal; or
terminated if either party so requests, for any reason whatsoever, by registered letter with acknowledgement of receipt, at least 3 months before the anniversary date of the initial signature for the 36-month period.

4. Financial terms

The Service Provider’s fees are invoiced monthly in the amount stated in the quotation or signed contract.
Invoices are payable by direct debit via the Stripe payment solution.
In the event of late payment, default interest shall apply automatically, calculated on the basis of the European Central Bank (ECB) base rate plus 10 percentage points, together with a fixed recovery charge of €50 (Article L441-10 of the French Commercial Code).

5. Early termination charges

The Client acknowledges that the monthly price is based on a 36-month commitment. In the event of early termination by the Client, and unless the Service Provider is proven to be in breach of its contractual obligations, the Client shall owe, as a penalty clause, compensation equal to 100% of the monthly instalments remaining due until the end of the contract.
This amount shall become immediately due and payable upon notification of termination.

6. Service Provider’s obligations

The Service Provider undertakes to perform its services in accordance with industry best practice and the accepted quotation.
This is an obligation of means (reasonable endeavours) and not an obligation to achieve a specific result. The Service Provider may use subcontractors for certain tasks, for which it remains responsible.

7. Client’s obligations

The Client undertakes to:

provide all information necessary for proper performance of the services,
validate communication materials within the agreed deadlines,
pay invoices within the contractual time limits.

Any delay, failure to validate or lack of cooperation by the Client shall not give rise to the Service Provider’s liability.

8. Suspension of services

If any invoice remains unpaid when due, the Service Provider reserves the right to suspend services after a formal notice has remained without effect for 8 days. Such suspension shall not be deemed termination of the contract.

9. Termination

The contract may be lawfully terminated by either party:

in the event of force majeure making performance of the contract impossible;
in the event of a material breach by the other party not remedied within 30 days of formal notice.

Termination does not release the Client from the obligation to pay amounts due for the period already elapsed and, where applicable, the penalties provided for in clause 5 above.

10. Liability

The Service Provider shall not be liable for indirect losses (loss of turnover, reputational harm, loss of data, etc.).
The Service Provider’s total liability, for all causes other than the foregoing indirect losses, is expressly limited to the total amount paid by the Client over the preceding 12 months.

11. Force majeure

Neither party shall be liable for any failure resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code.

12. Personal data

The Service Provider undertakes to process personal data in compliance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.
The Client remains responsible for the data it entrusts to the Service Provider and warrants that such data have been collected and processed in accordance with the applicable regulations.

13. Confidentiality

Each party undertakes to keep strictly confidential all information, data and documents exchanged in connection with performance of the contract.

14. Governing law and jurisdiction

These GTCs are governed by French law.
Any dispute relating to their interpretation or performance shall be submitted to the Commercial Court with jurisdiction over the Service Provider’s registered office, even in cases of multiple defendants or third-party proceedings.

15. Acceptance

The Client’s signature of the quotation or contract constitutes full and unconditional acceptance of these GTCs.